Experience
Product Manager - (Q2 2026 - Current)
Owned end-to-end customer onboarding into the Intercharge and Plug&Charge ecosystems, managing project plans, timelines, and deliverables to ensure a seamless go-live experience.
Defined and continuously improved onboarding processes, ensuring accuracy and quality of customer data and platform configurations at scale.
Served as the primary technical point of contact during onboarding, troubleshooting complex issues and bridging communication between customers and internal software teams.
Collaborated with GmbH engineering teams to evaluate product updates and system changes for North American market suitability.
Developed and delivered training materials and documentation to empower customers and drive platform adoption.
Product Manager - DX (Q3 2025 - Q2 2026)
Translated stakeholder requirements into structured user stories and acceptance criteria, maintaining a prioritized backlog to keep development sprints on track.
Coordinated cross-functionally with design, content, engineering, and marketing teams to deliver product enhancements and support GTM rollouts.
Leveraged analytics reviews and user feedback loops to surface actionable insights and inform roadmap decisions.
Advocated for user needs across all digital touchpoints, ensuring delivered functionality met both requirements and design specifications through hands-on QA coordination.
Product Manager (Q3 2023 - Q2 2025)
Drove consumer-facing products through the entire lifecycle of discovery, development, implementation, and GTM launch. Owned end-to-end B2B and B2C product lifecycles, prioritization, and collaborated with a cross-functional team of software engineers, designers, and internal stakeholders to bring features to life.
Increased profit margins via mobile app and fee structure re-design that facilitated an increase of over $120,000 in recurring revenue and facilitated over $3 million in payment processing annually, without additional OPEX.
Created detailed functional requirements and PRDs describing improvements to software products, including step-by-step workflows, and mock-ups/prototypes (leveraging AI) to increase charging utilization by over 20% via customer retention improvements and increased reliability.
Excelled as a Scrum Master during major software initiatives to improve development and release practices, expediting project timelines by over 20%.
Associate Product Manager (Q2 2022 - Q2 2023)
Prioritized competing improvements using agile methodologies (RICE, WSFJ, MoSCoW, etc.) facilitating an increase of over 70% in mobile app daily user count and statistically significant increases in NPS scores.
Analyzed customer feedback and feature usage metrics to measure operational success against north star and routinely groomed the backlog of both major and minor improvements to our UI applications.
Performed market research, competitive analysis, and upskilled over 25 members of the internal team on the company’s and competitors’ products and service offerings.
Contact Me
Drop me a line!