Experience

Product Manager - DX (Q3 2025 - Current)

Led the launch of the AmaWaterways’ “Guest” account, providing the first unified and personalized travel account experience for D2C customers in the company’s 20-year history.

Conducted Product Discovery for AmaWaterways’ digital experience overhaul, identifying core demographics, creating user personas, and conducting end-user feedback interviews and surveys to define scope and must-haves vs fast-follows vs out-of-scope.

Implemented workflow processes for the Website Content Department to dictate image and content asset upload requirements and guidelines to reduce front-end bugs by over 20% post-initiative and increase velocity by over 30%.

Product Manager (Q3 2023 - Q2 2025)

Drove consumer-facing products through the entire lifecycle of discovery, development, implementation, and GTM launch. Owned end-to-end B2B and B2C product lifecycles, prioritization, and collaborated with a cross-functional team of software engineers, designers, and internal stakeholders to bring features to life.

Increased profit margins via mobile app and fee structure re-design that facilitated an increase of over $120,000 in recurring revenue and facilitated over $3 million in payment processing annually, without additional OPEX.

Created detailed functional requirements and PRDs describing improvements to software products, including step-by-step workflows, and mock-ups/prototypes (leveraging AI) to increase charging utilization by over 20% via customer retention improvements and increased reliability.

Excelled as a Scrum Master during major software initiatives to improve development and release practices, expediting project timelines by over 20%.

Prioritized competing improvements using agile methodologies (RICE, WSFJ, MoSCoW, etc.) facilitating an increase of over 70% in mobile app daily user count and statistically significant increases in NPS scores.

Championed Quality Assurance to reduce the introduction of bugs to user base of over 10,000 by 55%.

Analyzed customer feedback and feature usage metrics to measure operational success against north star and routinely groomed the backlog of both major and minor improvements to our UI applications.

Performed market research, competitive analysis, and upskilled over 25 members of the internal team on the company’s and competitors’ products and service offerings.

Associate Product Manager (Q2 2022 - Q2 2023)

Skills

Technical Skills

  • Microsoft Suite

    • Azure Dev Ops

    • Word, Excel, PowerPoint

  • Atlassian Products

    • Jira, Confluence, Trello

  • Figma & FigJam Products

  • GA4, Firebase

  • SalesForce

  • Smartsheets

  • Zoho Desk, Zoho CRM

Core Competencies

  • Product Management

  • Agile Methodologies

  • Scrum Master

  • Strategic Planning

  • Structured Prioritization (RICE, MoSCoW, ABCDE)

  • Data Analysis & Interpretation

  • Project Management

  • Cross-functional collaboration & facilitation

  • Customer Support & Success

Contact Me

Drop me a line!