Mobile App Re-Design

Platform: Mobile App (iOs & Android)

Work Done: Product Management, User Experience Development, Scrum Master, Design Consult
Timeframe: 4-months
User Base: 10,000+ end-users
Revenue Processed: $3.6m+/year
Customer Experience & Retention
Increased Utilization
Reliability
“The app experience is great and super user friendly. Very smooth experience using the EV charger - much simpler than all the other ones.” - App Store Review

“Use it all the time seamlessly at my office. I like that I can see my live charge speed, old sessions, and all my payments.” - App Store Review
We saw a 20% reduction in Customer Support ticket volumes, leading to a $2,000/month savings in operational expenses.” - Internal Analysis

Introducing New Core Elements

Session Screen

Session Complete

Low Signal Phase II

Low Signal Phase I

Sign-Up Flow Chart

Creating a robust sign-up flow that triages all user types

Lo-Fi Prototyping (Sign-Up Flow)

Provides transparency regarding station speeds and pricing before the user purchases
Station error scenarios provided immediately to reduce driver frustration and streamline process

Increased Visibility and Flexibinility

Station Details

Guest Checkout

Allows users to check-out quickly and seamlessly while dodging account creation
Increased monthly recurring revenue > $10,000 by adding a Processing fee charged to the end-user

EV Station Map Development

Adding a map to our mobile app was a key achievement that furthered the success of the Customer Experience, Retention, and Increased Utilization initiatives.

Color coded pins to differentiate publics vs. private sites
Filter to view specific customizations
Property details to set user expectations regarding access, pricing, and speed before arrival

Components

Final Version

Reporting Metrics

Created Jira reporting dashboards to track against key deadlines and provide status visibility to the internal team. Acted as a scrum-master, facilitating daily meetings and coordinating cross-functional hand-offs to ensure project met all business requirements and key launch deadlines.